What to Expect

Going into a Spa Appointment for the first time can be intimidating when it should be relaxing. Knowing what to expect when you walk in for your appointment helps put your mind at ease!

Massage

Barrel Steam Sauna

Facial

Waxing

Float Pod

Cancellation Policy

What to Expect: Massage

If it’s your first time booking with Restorative Massage Therapy, then we ask you do to it with us over the phone so we can create your account with you and make sure we have all your details right! Our number is (540) 421-1876. After your first booking, you will be able to book all of your future appointments online!

Beyond your name, number, and email being required for your appointment to be booked, we also require either a prepayment for the session or to have your credit card information on file in order to abide by our Cancellation Policy.

Before You Arrive

We want you to be as relaxed as possible when coming to your appointment, so we send the paperwork to you to be filled out ahead of time. During the booking process, we ask for your email and send a short questionnaire soon after your confirmation email. This form asks a few questions our therapists need to be aware of going into the appointment, such as allergies, previous surgeries/injuries, and general medical history. Filling out this form online will save you time going into your appointment!

Arriving at RMT

Upon arrival, you’ll be asked to fill our the form if you didn’t fill it out online, so it is best to arrive 5-10 minutes early. You’ll also be asked if you need to use the restroom or get a drink of water. As soon as everything is in order, your therapist will lead you to your room to begin your appointment.

Getting to know you

Before your session begins, the therapist will ask if you have any problem areas you’d like to address, clarify any medical issues you might have, and ask you if you have any questions. Massage therapy is all about helping YOU! Tell us if you have any preferences, uncertainties, or questions.

Your massage

The therapist will then step out of the room to give you allow you to undress to your comfort level and to lay down onto the table under the top sheet and blanket. Prior to entering again, the therapist will always knock, so don’t worry about being rushed!

During the session, your therapist will only uncover the areas of your body they are working on. Your comfort is important to us; if you have feedback during your session, let your therapist know! Throughout your session, feel free to talk as much or as little as you wish.

After your massage

At the end of your session, your therapist will exit the room to give you a few moments alone to recover and get dressed. As soon as you’re ready to return to the world, you can exit the room and meet your therapist at the front desk. It’s very important to stay hydrated after your massage, so you will be offered a cup of water. If you enjoyed your experience, you can always leave a tip in the room or add a gratuity to your final payment at the front desk!

Staying relaxed

If you’d like to book your next session with us or you’re interested in purchasing one of the products used during your session, you can do so at the front desk!

What to Expect: Sauna

Feel comfortable and relaxed for your appointment.

What to Expect: Barrel Steam Sauna

Before You Arrive

Arriving at RMT

Upon arrival, you’ll be asked to fill our the form if you didn’t fill it out online, so it is best to arrive 5-10 minutes early. If you filled out the general questionnaire online, we will only need your signature and answers to the Barrel Sauna form. You’ll also be asked if you need to use the restroom or get a drink of water. As soon as everything is in order, a staff member will lead you to your room to begin your appointment.

Getting to know the Sauna

Before your session begins, the staff member will ask if you have any questions about the sauna, ask for clarification of any medical issues you might have, and show how to enjoy the sauna room during your session. Our Barrel Steam Sauna is all about helping YOU! Tell us if you have any preferences, uncertainties, or questions.

Your Sauna Session

The staff member will then step out of the room to give you allow you to undress and enjoy your session in the sauna. We ask that you sit only on a towel during your session and you remain covered, either by your own swimsuit or a robe, towel, or bandeau provided by us.

During the session, the staff member will check in every 15 minutes to be sure you are alright. Prior to entering, the staff member will always knock. Your comfort is important to us; if you have feedback during your session, let the staff know!

After your Session

At the end of your session, a staff member will come in to let you know your session is over, knocking before entering. Cold and warm damp towels are provided to wipe down with, as well as a complimentary beverage. As soon as you’re ready to return to the world, you can exit the room and meet the staff member at the front desk to pay for your session. It’s very important to stay hydrated after your session, so you will be offered a cup of water.

Staying relaxed

Be sure to drink plenty of water following your sauna session and the next few days. Staying hydrated is key to enjoying heat and steam therapy.

If you’d like to book your next session with us or in purchasing a products, you can do so at the front desk!

What to Expect: Float Pod

Before You Arrive

We want you to be as relaxed as possible when coming to your appointment, so we send the paperwork to you to be filled out ahead of time. However, with the Float Pod, there will still be a form that we will ask you to fill out in-person with us. During the booking process, we ask for your email and send a short questionnaire soon after your confirmation email. This form asks a few questions we need to be aware of going into the appointment, such as allergies, previous surgeries/injuries, and general medical history. Filling out this form online will save you time going into your appointment!

We also ask that two hours before your session you avoid caffeine and meals, as arriving having consumed either before your session will prevent a comfortable and enjoyable experience.

Do not book a session if you:

Have freshly dyed hair, henna, or fresh tattoos
Have contagious skin or foot disorders
Are under the influence of alcohol or drugs
Have recently waxed

Arriving at RMT

It is best to arrive 5-10 minutes early. If you filled out the general questionnaire online, we would only need your signature and answers to the Float Pod form. You’ll also be asked if you need to use the restroom or get a drink of water. As soon as everything is in order, a staff member will lead you to your room to begin your appointment.

Getting to know the Float Pod

Before your session begins, the staff member will ask if you have any questions about the Pod, ask for clarification of any medical issues you might have, and show how to enjoy the Float Pod room during your session. Our Float Pod is all about helping YOU! Tell us if you have any preferences, uncertainties, or questions.

Your Float Session

The staff member will then step out of the room to give you allow you to undress and enjoy your session in the Pod. We require you to shower prior to entering the pod, and recommend you shower to rinse off all salt after exiting the pod. During the session, we recommend floating in the nude. However, if you would feel more comfortable in a bathing suit, we ask that you bring your own.

Towels, makeup wipes, petroleum to cover broken or scratched skin, and ear plugs are provided by us!

After leaving you to enjoy your session, no staff will enter your room without your permission or asking us for help. Prior to entering, the staff member will always knock. Your comfort is important to us; if you have feedback during your session, let the staff know!

After your Session

At the end of your session, we recommend showering to rinse off all salt. As soon as you’re ready to return to the world, you can exit the room and meet the staff member at the front desk to pay for your session. It’s very important to stay hydrated after your session, so you will be offered a cup of water.

Staying relaxed

Be sure to drink plenty of water following your sauna session and the next few days. Staying hydrated is key to the road of recovery and relaxation.

If you’d like to book your next session with us, you can do so at the front desk, on your own online, or over the phone!

What to expect: Facial

If it’s your first time booking with Restorative Massage Therapy, then we ask you to do it with us over the phone so we can create your account with you and make sure we have all your details right! Our number is (540) 421-1876. After your first booking, you will be able to book all of your future appointments online!

Before You arrive

If you hope for help in building a skincare regimen for home, take note of the skincare and/or makeup products you already use. This will help our esthetician with any consultations and questions you might have!

Arriving at RMT

Upon arrival you’ll be asked to fill out a form about your skin and general health-related questions our esthetician may need to know, so it is good to arrive 5-10 minutes early. You’ll also be asked if you need to use the restroom or get a drink of water. As soon as everything is in order, our esthetician will lead you to your room to begin your appointment.

Getting to know you

Before your session begins, the esthetician will ask if you have any skincare issues you’d like to address, clarify any medical issues you might have, and ask you if you have any questions. Esthetics is all about helping YOU! Tell us if you have any preferences, uncertainties, or questions.

Your facial

The esthetician will then step out of the room to allow you to undress to your comfort level and to lay down on the table underneath the top sheet and blanket. During this time, the esthetician might review your Intake Form to determine exactly what products will be used during your session. Prior to reentering the room, the esthetician will always knock, so don’t worry about being rushed!

During your session, the esthetician will treat your skin as far down as your shoulders; a bandeau is available to anyone who may wish to have more coverage. Your comfort is important to us! Let your esthetician know if the facial is irritating your skin or if you are uncomfortable.

If you have any questions about the products the esthetician is using, please ask! Your session is about helping your skin recover and rejuvenate, but it is also about learning what is best for your skincare at home!

After your facial

At the end of your session, the esthetician will exit the room to give you a few moments alone to recover and get dressed. As soon as you’re ready to return to the world, you can exit the room and meet your esthetician at the front desk. It’s very important to stay hydrated after your facial, so you will be offered a cup of water. If you enjoyed your experience, you can always leave a tip in the room or add a gratuity to your final payment at the front desk!

Staying relaxed

If you’d like to book your next session with us or you’re interested in purchasing one of the products used during your session, you can do so at the front desk!

What to expect: Waxing

Before you Arrive

Check to be sure you aren’t disqualified for your appointment based on contraindications listed on our Waxing Information page; we will not provide the service for your own safety if any of these apply to you!

Exfoliate the area a few days before your session.

To prepare for your wax it can be helpful to exfoliate the area a few days before the wax if you commonly suffer from ingrown hairs. This is commonly helpful on areas such as the legs. Exfoliating the day before or the day of can be too rough for the skin and may make the skin more sensitive.

Book at least two days before your holiday.

Remember to book your wax two days before you go on holiday to allow the follicles enough time to close and for the skin to calm down.

Arriving at RMT

Getting to know you

Waxing service

The esthetician will then explain what clothing will need to be removed for the service scheduled; you will never be asked to remove clothing that is not necessary to be removed for the area being waxed. A sheet may be used to cover areas of the body that may be exposed when the clothing is removed but is not going to be touched by the waxed.

During your session, the esthetician will wipe down the area to be sure it is dry prior to applying the wax. Depending on the service, two different waxes may be used, but both are safe for the skin when proper procedure is followed. Your comfort is important to us! Let your esthetician know if the wax is irritating your skin or if you are uncomfortable. Following the removal of the hair using the wax and paper strips, the esthetician will calm the skin using oil and lotion.

If you have any questions about the products the esthetician is using, please ask! Your session is about helping you achieve your scheduled service, but it is also about learning how your body might be interacting with the products and how to care for your skin and hair at home!

After your Service

At the end of your session, the esthetician will exit the room to give you a few moments alone to recover and get dressed. As soon as you’re ready to return to the world, you can exit the room and meet your esthetician at the front desk. It’s very important to stay moisturized following a wax, so you will be given a small capsule of lotion to apply at home. If you enjoyed your experience, you can always leave a tip in the room or add a gratuity to your final payment at the front desk!

Staying Relaxed

For the first 24 hours after waxing, you should avoid the following:

Exfoliating the waxed area.
Saunas and steam rooms.
Exercise, gyms, and swimming.
Sunbathing, sunbeds, or any sunlight/UV exposure. Sweat can infect open follicles and heat can irritate the waxed area.
Applying products to the waxed area such as: deodorants, make-up, lotions, soaps, powders, perfumes, self-tanning products, etc.
Tight fitted clothing that may cause friction to the waxed area.

A soothing lotion will be applied after a wax service. For at home care, applying aloe vera to the waxed area can help soothe and hydrate the skin.

Cancellation Policy

Thank you for booking with Restorative Massage Therapy. It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.

Your treatment is reserved especially for you. We value your business and ask that you respect our facility’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hour of notice are subject to a cancellation fee of 50% to the cost of the scheduled service. Clients who give notice within two hours of their appointment or miss their appointments without giving any prior notification will be charged in full for the scheduled services.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and may have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a pre-payment when booking online and a credit card or gift certificate is required to guarantee a reservation when calling to book over the phone so please have your credit card and/or gift certificate ready. Thank you.